Storage Woodside Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Woodside provides removal, transport and storage services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company who requests or purchases services from Storage Woodside.
1.2 Services means any removal, packing, loading, transport, delivery, unloading, storage, related handling, or associated services provided by Storage Woodside.
1.3 Goods means the items, personal effects, furniture, equipment and any other property which are the subject of the Services.
1.4 Contract means the agreement between Storage Woodside and the Customer for the supply of Services, incorporating these Terms and Conditions.
1.5 Storage Facility means any premises used by Storage Woodside to store Goods on behalf of the Customer.
1.6 Working Day means any day other than a Saturday, Sunday or public holiday in the United Kingdom.
2. Scope of Services
2.1 Storage Woodside offers domestic and commercial removal services, transport of Goods, and storage solutions. The precise scope of Services will be as set out in our written quotation or booking confirmation.
2.2 Unless expressly stated in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, removal of fixtures or fittings, or the handling of restricted or prohibited items.
2.3 Any additional services requested on the day of the move or during the storage period will be subject to availability and may incur additional charges at our applicable rates.
3. Booking Process
3.1 Enquiries for removal or storage services can be made via our website or other approved channels. We may request details about the property, access, inventory of Goods, and any special requirements to provide an accurate quotation.
3.2 All quotations are based on the information provided by the Customer. The Customer must ensure that all information is complete, accurate and not misleading. Storage Woodside reserves the right to amend the quotation or apply additional charges if the information supplied proves to be incomplete or inaccurate.
3.3 A booking will only be confirmed once the Customer has accepted the quotation, agreed to these Terms and Conditions, and paid any required deposit or prepayment specified by Storage Woodside.
3.4 Provisional dates will not be treated as confirmed. Storage Woodside may accept other bookings for the same date until the Customer has met all confirmation requirements.
3.5 The Customer is responsible for checking all details contained in the booking confirmation and must notify Storage Woodside of any errors as soon as possible.
4. Access and Parking
4.1 The Customer is responsible for ensuring that Storage Woodside vehicles have suitable access to the collection and delivery addresses, including any required parking permissions or permits.
4.2 The Customer must inform Storage Woodside of any access restrictions, such as narrow streets, low bridges, height or weight limits, parking bay limitations, or internal access constraints such as staircases, lifts or long carrying distances.
4.3 Any additional time, equipment or labour required due to access issues may result in extra charges. Storage Woodside is not liable for delays or inability to complete the Services arising from inadequate access or parking arrangements.
5. Customer Obligations
5.1 The Customer must ensure that all Goods are properly packed and prepared for transport or storage, unless packing services have been specifically included in the Contract.
5.2 The Customer is responsible for removing and securing all valuables, important documents, jewellery, cash, and other high value items prior to the commencement of the Services unless expressly agreed in writing.
5.3 The Customer warrants that they own the Goods or have the full authority of the owner to enter into the Contract and to authorise Storage Woodside to provide the Services.
5.4 The Customer must ensure that the premises are safe for our personnel and comply with all health and safety requirements. Storage Woodside may refuse to handle Goods or enter premises that it considers unsafe.
6. Payments and Charges
6.1 Prices for Services will be as stated in our quotation or as otherwise agreed in writing. Unless stated otherwise, all prices are in pounds sterling and inclusive of any applicable taxes.
6.2 Storage and ongoing services are usually charged on a recurring basis, such as weekly or monthly. Transport and removal services may be charged as a fixed fee or on a time basis, as specified in the quotation.
6.3 Unless otherwise agreed, payment for removal and transport services is due in full prior to commencement of the Services. Storage fees are payable in advance for each storage period.
6.4 If payment is not received by the due date, Storage Woodside may suspend or withhold performance of the Services, deny access to stored Goods, and charge interest on overdue amounts at the statutory rate until payment is received in full.
6.5 The Customer is responsible for any bank charges, transfer fees or other costs associated with making payment. Storage Woodside is not obliged to release Goods or continue Services until cleared funds are received.
7. Cancellations and Postponements
7.1 The Customer may cancel or postpone the Services by giving written notice to Storage Woodside. Any applicable cancellation or postponement fees will be determined according to the timing of the notice.
7.2 If the Customer cancels more than seven Working Days before the scheduled service date, Storage Woodside may refund any prepayments, less any reasonable administrative or planning costs.
7.3 If the Customer cancels within seven Working Days but more than two Working Days before the scheduled service date, Storage Woodside may charge up to fifty percent of the quoted price.
7.4 If the Customer cancels within two Working Days of the scheduled service date, fails to be present, or fails to provide access at the agreed time, Storage Woodside may charge up to one hundred percent of the quoted price.
7.5 Storage Woodside may cancel or postpone the Services where performance is prevented or materially affected by events beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, accidents, or equipment failure. In such cases, Storage Woodside will endeavour to rearrange the Services on a mutually convenient date and will not be liable for consequential losses.
8. Storage Terms
8.1 Where Goods are stored at a Storage Facility, the Customer agrees that storage fees are payable in advance for the agreed storage period.
8.2 Storage Woodside will allocate storage space as it considers appropriate and may move Goods within the facility for efficient operation, security or maintenance reasons.
8.3 The Customer is not permitted to access the Storage Facility without prior arrangement and authorisation from Storage Woodside. Access, if granted, may be subject to reasonable notice requirements and security procedures.
8.4 If storage fees remain unpaid after the due date, Storage Woodside may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of the Goods to recover outstanding charges and associated costs. Any surplus funds, after deduction of such amounts, will be held for the Customer.
9. Excluded and Restricted Items
9.1 The following items must not be submitted for removal or storage and Storage Woodside accepts no liability for them: hazardous materials, flammable or explosive substances, corrosive or toxic chemicals, gas bottles, firearms and ammunition, illegal goods, perishable foods, live plants, animals, and any other items forbidden by law.
9.2 The Customer must not pack or store waste, contaminated materials, or any items that may attract pests or cause damage to other Goods or the Storage Facility.
9.3 Storage Woodside may refuse to handle or store any item which it reasonably believes to be unsafe, illegal, or unsuitable for transport or storage.
10. Waste and Environmental Regulations
10.1 Storage Woodside operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of household refuse, rubble, or construction waste unless explicitly agreed and appropriately charged.
10.2 The Customer must not request or permit Storage Woodside personnel to dispose of waste in a manner that breaches environmental laws or local authority requirements.
10.3 Where we agree to remove unwanted items, such removal will be undertaken in line with relevant regulations, and additional charges may apply based on volume, weight, and the nature of the materials.
10.4 If Storage Woodside incurs costs or penalties arising from the Customer providing prohibited waste or failing to disclose the nature of items for disposal, the Customer will be responsible for reimbursing those costs.
11. Liability and Insurance
11.1 Storage Woodside will exercise reasonable care and skill in handling, transporting and storing the Goods. However, the Customer accepts that there are inherent risks in removal and storage activities.
11.2 Unless otherwise agreed in writing, Storage Woodside provides standard liability cover for loss of or damage to Goods arising from our negligence, subject to specified financial limits per item and per consignment.
11.3 The Customer is responsible for arranging additional insurance cover if the value of the Goods exceeds our standard liability limits or if they require wider protection than is included in our standard cover.
11.4 Storage Woodside will not be liable for loss or damage arising from: normal wear and tear, gradual deterioration, inherent defects, atmospheric or climatic conditions, vermin, moth or infestation, electrical or mechanical derangement of appliances, or where the Goods have not been properly packed by the Customer.
11.5 Storage Woodside will not be liable for any indirect or consequential loss, including loss of profits, loss of use, or loss of enjoyment, however arising.
11.6 Any claim for loss of or damage to Goods must be notified to Storage Woodside in writing within a reasonable time and in accordance with any time limits stated in the Contract or applicable law. The Customer must provide evidence of the loss and the value of the Goods.
12. Limitation of Liability
12.1 Nothing in these Terms and Conditions excludes or limits Storage Woodside liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot lawfully be excluded.
12.2 Subject to clause 12.1, the total liability of Storage Woodside in respect of any claim arising out of or in connection with the Services will be limited to the lesser of the value of the Goods affected or the total amount paid for the Services under the Contract.
12.3 The Customer acknowledges that the charges for the Services are based on the limitations of liability set out in these Terms and Conditions and that higher charges would apply if Storage Woodside were to accept additional liability.
13. Data Protection and Privacy
13.1 Storage Woodside will collect and process personal data in order to manage enquiries, bookings, payments and the performance of the Services.
13.2 Personal data will be handled in accordance with applicable UK data protection legislation. Information may be used for administration, accounting, service improvement and regulatory purposes.
13.3 Storage Woodside may share relevant information with its employees, contractors, insurers and professional advisers, but will not sell personal data to third parties.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Storage Woodside as soon as possible so that we have an opportunity to investigate and resolve the matter.
14.2 Storage Woodside will handle complaints fairly and promptly and may request supporting information or evidence from the Customer to assist with investigation.
15. Changes to these Terms
15.1 Storage Woodside may update or amend these Terms and Conditions from time to time. Any changes will normally apply to new bookings made after the date of the change.
15.2 The version of the Terms and Conditions in force at the time of booking will apply to that Contract unless a variation has been expressly agreed in writing by both parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Woodside.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17.2 No failure or delay by Storage Woodside in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy.
17.3 The Contract is between Storage Woodside and the Customer. No other person shall have any rights to enforce any of its terms.
17.4 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations.
